Customer Ordering
You can order from our wide range of baked goods and merchandise from our online store. Payment has to be made upfront to confirm your orders. We accept Mastercard, Visa or Paypal as modes of payment. You can find more information about customisations, allergen advice and lead-time requirements when you view each product's page. If you have any other questions or concerns, please send an email to orders@drom.melbourne. 
 
Pick-up of Ordered Goods
You only have the option to pick up your orders at the bakery's business address at 1/19 Scoresby Rd, Bayswater VIC 3153. We have a daily order cut-off of 1:30pm to allow our teams enough time to prepare your orders.
 
Unless specified otherwise, all orders placed after 1:30pm on a weekday will be processed and will be ready for pick up the next day between 6am and 2pm.

​If you want to organise a different pick up date, indicate this in the Pick-up Day field on the Checkout page. Note that there are certain items that may only be available to pick-up or get delivered on set dates or times. Read the product page carefully to avoid disappointment. 
 
Changes to Existing Orders
If you found an error in your order, send us an email at orders@drom.melbourne 24 hours before pick-up. Provide your invoice number so our team can assist you on a timely basis.
 
Take note that some changes may incur additional charges. If your changes result in a refund and as long as you've notified us within the lead times specified above this will be given to you via store credit which you can use towards a future purchase at our online shop or at the bakery.
 
Order Cancellations
If you had a change of mind and would like to cancel an order, send us an email  at orders@drom.melbourne at least 24 hours before your original pick-up date. 

A refund will be issued to you via a store credit which you can use towards a future purchase at the bakery or our online shop. Cancellations will not be honored if you have breached the lead times stated above. 
 
Handling of Ordered Products
Customers picking up their products are responsible for the safe delivery of their orders. Dröm Bakery will not accept responsibility for any accidents that occur once the orders have been collected and have left our premises. Dröm Bakery will not be responsible for any damage to products caused by a guest, caterer, wait staff member, or any other person not employed by Dröm Bakery.

Allergens
Please discuss with us if you or any other person who will consume your order have special dietary requirements. Unfortunately, we don’t accept allergy-free orders. Our products are made in a kitchen where allergens are used and as such we cannot guarantee that any of our products are completely free of all traces for people who are highly sensitive. Dröm Bakery cannot be held liable for any allergic reactions.